來了三亞之后，花了一天時(shí)間逛了海旅免稅城和CDF，太好逛了，買買買的同時(shí)也沒忘記我們真正的任務(wù)。

后面去客人的公司喝茶聊了2個(gè)小時(shí)，其中他說到之前在廣州一家展柜廠做珠寶展柜，做之前答應(yīng)的好好的，結(jié)果做了之后那讓他一個(gè)頭暈啊，本身他還可以賺不少利潤，結(jié)果最后還倒貼了錢。

聊到這里，他痛心啊，當(dāng)時(shí)他也是剛接手展柜制作不久，之前從家私板塊轉(zhuǎn)行過來，是在網(wǎng)上找的制作廠家，也去廠里看過，看是真實(shí)的廠家就下單了。

下單后運(yùn)輸從廣州到海南三亞，制作質(zhì)量他說還過得去，當(dāng)時(shí)對質(zhì)量要求也不高，但是偏偏在運(yùn)輸環(huán)節(jié)出現(xiàn)問題，5節(jié)展柜，打了個(gè)簡易3毫米的密度板包裝，內(nèi)部沒有包嚴(yán)實(shí)，還是搖搖晃晃，然后發(fā)了物流過來，物流費(fèi)出了幾千元。

結(jié)果柜臺(tái)到了三亞，物流公司并不送貨的，這個(gè)能理解，送貨是另加的費(fèi)用，客戶自己去提貨，提到店里，拆開一看，全部都碎成渣渣了。

他就開始跟工廠協(xié)商，到底怎么處理這件事，店鋪要營業(yè)，柜臺(tái)又碎了。柜臺(tái)廠又說不是他們的責(zé)任，出廠是好的，簽收也是他自己簽收的，現(xiàn)在只能讓他在當(dāng)?shù)卣也ＡУ曜霾ＡЭp補(bǔ)上去，最后補(bǔ)是補(bǔ)了，但是補(bǔ)的那是一個(gè)亂七八糟，他現(xiàn)在看到都不忍直視。

這種情況我們廠10多年前也遇到過，包裝做的呢是封閉包裝，而且底部也不做叉車位，這就會(huì)導(dǎo)致出現(xiàn)下游出貨的物流方師傅不知道里面是什么，隨便亂擺亂放，我只管把你送到，里面什么樣我不管。

當(dāng)年這種情況并不少見，每次出現(xiàn)后，工廠跟單的同事都積極配合，20分鐘內(nèi)快速反應(yīng)客戶需求，2小時(shí)給出方案，2天內(nèi)都能解決問題，如果遇到特殊情況，要另行協(xié)商。

解決的態(tài)度是好，還是要從根本找到問題，問題就出在包裝箱上，我們覺得是封閉的安全，所有的柜臺(tái)都包在木箱里，其實(shí)這就造成了信息的閉塞，后來把國內(nèi)運(yùn)輸?shù)哪鞠涓牧俗龀砷_放式的，這樣經(jīng)手的所有人都清楚里面是個(gè)什么物件，是不是易碎品。

還有物流公司都是用叉車來運(yùn)輸?shù)?，不可能用手抬（一個(gè)柜子100kg），所以把木箱包裝的底部呢也做了8公分的叉車位。這樣子2處細(xì)節(jié)小改動(dòng)之后，到現(xiàn)在10多年了，沒有發(fā)生一起質(zhì)量投訴事件，因?yàn)榘b方式不當(dāng)和運(yùn)輸過程中造成的破損，我沒記錯(cuò)的話，一年就只有一次，只要出現(xiàn)破損，責(zé)任在于工廠的，都是無條件重新給客人制作。

這些小竅門我們也是在這行業(yè)摸索了30年才積累出來的，讓客戶少踩了很多坑。

做了不稱心的展柜，歡迎來鑫峰廠試試。

After arriving in Sanya, I spent a day visiting Haicheng Duty-Free City and CDF Duty-Free Shop. They were fantastic places to shop, and we didn't forget our true mission while enjoying the experience.

Later, I went to the client's company, where we had tea and discussed for about two hours. During the conversation, he mentioned a previous experience with a jewelry display cabinet manufacturer in Guangzhou. Initially, everything seemed promising, but after the cabinets were made, he felt extremely frustrated. He could have made a good profit, but in the end, he ended up losing money.

He was particularly distressed by this experience. At the time, he had just started handling display cabinet production, having transitioned from the furniture sector. He found the manufacturer online, visited the factory, and placed the order after confirming it was a genuine manufacturer.

The cabinets were transported from Guangzhou to Sanya, and the quality was acceptable, though his standards at the time were not very high. However, problems arose during transportation. Five sections of the cabinets were packed in a simple 3mm density board, which was not tightly sealed and moved around inside the packaging. The logistics fee alone was several thousand yuan.

When the cabinets arrived in Sanya, the logistics company did not deliver them to the store, which is understandable as delivery is an additional charge. The client had to pick them up himself. Upon opening the packaging at the store, he found that all the cabinets were shattered.

He then began negotiations with the factory about how to handle the situation. The store needed to remain operational, but the cabinets were damaged. The factory claimed it was not their responsibility, stating that the cabinets were in good condition when they left the factory and that the client had signed for them. They suggested he find a local glass shop to repair the cabinets. Although the repairs were made, they were messy and unsightly, making it difficult for him to look at them now.

Our factory faced similar issues over a decade ago. We used to pack the cabinets in closed wooden boxes without forklift slots at the bottom. This led to handlers not knowing what was inside, resulting in careless handling. Back then, such incidents were not uncommon. Each time an issue arose, our factory's order-following colleagues responded quickly within 20 minutes, provided a solution within 2 hours, and resolved the problem within 2 days. Special cases required additional negotiation.

While the attitude towards resolution was positive, the root cause needed to be addressed. The problem lay in the packaging. We believed that closed packaging was safer, so all cabinets were packed in wooden boxes, which created a lack of transparency. We later changed the domestic transport wooden boxes to open designs, ensuring that everyone handling them knew what was inside and whether the items were fragile.

Additionally, logistics companies use forklifts for transportation, not manual lifting (each cabinet weighs about 100 kg). Therefore, we added 8 cm forklift slots to the bottom of the wooden boxes. After implementing these two minor changes, it has been over a decade without a single quality complaint due to improper packaging or damage during transportation. To the best of my knowledge, there has only been one incident per year, and whenever damage occurs, the factory takes full responsibility and unconditionally remakes the cabinets for the client.

These little tricks have been accumulated over 30 years of experience in the industry, helping clients avoid many pitfalls.

我是展柜大小姐章婭妮，來自東莞鑫峰展柜廠，30年來我們廠只做類似于卡地亞珠寶這樣的奢侈品展柜和道具。

100多個(gè)國內(nèi)外品牌授權(quán)我們廠制作展柜和道具，雖然我們貴一點(diǎn)，但是品質(zhì)堪比卡地亞。

既能做鐘表、珠寶、博物館等展柜，又能做陳列道具的工廠，這樣的工廠，在國內(nèi)沒有第二家。

我已經(jīng)用自己的姓名“章婭妮”注冊了展柜品牌，這代表了我此生不轉(zhuǎn)行。

做了不稱心的展柜，應(yīng)該來鑫峰廠試試。

手機(jī)/微信：17688026138

聯(lián)系人：章婭妮

地址：中國廣東省東莞市企石鎮(zhèn)永發(fā)工業(yè)區(qū)環(huán)企大道42號之一

I am Ms. Zhang Yani, from Dongguan Xinfeng Showcase Factory. For 30 years, our factory has only made luxury showcase and props similar to Cartier jewelry.

More than 100 domestic and foreign brands authorize our factory to make display cases and props, although we are a little more expensive, but the quality is comparable to Cartier.

Both can do watches, jewelry, museums and other display cases, but also can do display props factory, such a factory, there is no second in the country.

I have registered the showcase brand with my own name "Zhang Yani", which means that I will not change my career in this life.

Do not satisfactory display case, should come to Xinfeng factory to try.

Tel/wechat: 17688026138

Contact: Zhang Yani

Add: No. 42 Huanqi Road, Yongfa Industrial Zone, Qishi Town, Dongguan City, Guangdong Province，China.