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我的老師曾經(jīng)跟我說過,何謂客戶?
一是付得起款,二是對美好生活和品質(zhì)有要求的
付得起款是首要條件,這兩者不能倒序。大阪的王先生就是這樣的客戶,做第一批展柜時對我也是極度的相信(他從沒來工廠看過),很多制作細(xì)節(jié)和顏色都是我給他把控和選擇的,當(dāng)然制作的每一步流程都會通過信息讓他知道。
后面推遲了7天交期,為什么會推遲?也是因為我對工廠出的工藝一直不滿意,熱彎圓弧玻璃和不銹鋼的搭配縫隙總不到位,客戶和主管也是說可以了,我就看的不得勁,它們之間的配合間隙只能控制在1毫米,導(dǎo)致玻璃根據(jù)模板又拿去加工,加工一次2天還不行,又拿去加工2天,還多虧我們的玻璃供應(yīng)商配合,知道我們時間緊任務(wù)重,總是安排同事第一時間處理我們的玻璃,所以定制的產(chǎn)品要做的好,需要時間反復(fù)的調(diào)整修改它的細(xì)節(jié),我給客戶的東西可以說是不計成本反正出廠一定是好品質(zhì)。雖然晚了幾天,好在最后出貨是達到了我的要求,順利的發(fā)到貨運部海運到了店里。
這跟我父親教導(dǎo)我的,正心正念做人做事做展柜的理念分不開。
有人說,裝修公司最后跟業(yè)主都會成為敵人,但是我相信也會是成為朋友,你的用心一定會被看見,果不其然,他在日本收到貨的當(dāng)天,就沒有任何毛病挑剔,相反還把他當(dāng)?shù)氐难b修公司推薦給了我做展柜,同時他自己的店鋪又下單做了一批展柜,他的財務(wù)極其爽快預(yù)付了80%的定金給我,當(dāng)然4月份爆單了,要等到5月后出貨。
做了不稱心的展柜,應(yīng)該來鑫峰廠試試。
My teacher once told me, what is a client?
One is to be able to pay, and the other is to have a good life and quality requirements
Being able to pay is the first condition, and the two can not be reversed. Osaka's Mr. Wang is such a customer. When he is doing the first batch of display case, he is extremely believe in me (he has never come to the factory to see) . A lot of production details and colors are controled and chosen by me. Of course, every step of the production process will be through the message to let him know.
After the delay of 7 days... Why will be delayed? It is also because I have not been satisfied with the process of the factory. The matching gap between the hot curved glass and stainless steel is always not in place. The customer and the supervisor all said that it was OK, but I was not very happy to see it. The coordination gap between them can only be controlled at 1 mm, causing the glass to be processed again according to the template. Not once for 2 days, and again for 2 days, thanks to the cooperation of our glass supplier, knowing that we are pressed for time, they always arrange colleagues to deal with our glass at the first time, so it takes time to adjust and modify the details of the custom-made product. I give the customer something that can be said to be regardless of the cost of the factory anyway must be good quality. Although a few days late, fortunately, the final shipment is to meet my requirements, the smooth delivery to the Department of Shipping to the store.
This is with my father taught me, the concept of mindfulness of life and work to do the display can not be separated from the concept.
Some people say that decoration companies will eventually become enemies with the owners, but I believe they will also become friends. Your intentions will definitely be seen. As expected, on the day he received the goods in Japan, he did not have any problems being picky. On the contrary, he also recommended his local decoration company to make display cases for me. At the same time, his own shop also placed an order to make a batch of display cases. His finance was extremely straightforward and gave me an 80% deposit in advance. Of course, it exploded in April, not until May.
If you are not satisfied with the display case, welcome to try Xinfeng Factory.
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