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【178章婭妮說(shuō)展柜】做好展柜“醫(yī)生”,讓客戶少踩坑

一名內(nèi)科醫(yī)生要想成為優(yōu)秀的診斷專家,就必須掌握多種疾病的大量特征,每種疾病都有其病理和癥狀,有其自身可能出現(xiàn)的發(fā)病前兆及病因、病情發(fā)展、結(jié)果。

To be an excellent diagnostician, a physician must master a great deal of the characteristics of many diseases, each of which has its pathology and symptoms. There may be its own symptoms and causes of disease, disease development and results.


2016年大學(xué)在醫(yī)院實(shí)習(xí)的時(shí)候就經(jīng)??吹竭@樣的場(chǎng)景,每天一堆人烏泱泱的涌進(jìn)醫(yī)院,我跟在帶教醫(yī)生后面一起出門診,當(dāng)時(shí)在骨科和婦產(chǎn)科,每位病人進(jìn)來(lái)都是愁容滿面,滿臉沒(méi)希望的樣子,但是我的老師們都很淡定也很冷靜面無(wú)表情,一看他一拍片:好沒(méi)什么事,回去吃這個(gè)藥就可以,再不濟(jì)做個(gè)手術(shù)。然后我發(fā)現(xiàn)幾周下來(lái),毛病都大同小異,難怪他這么冷靜,在做手術(shù)的時(shí)候也是氣氛輕松,哪怕病人腿都軟了。

In 2016, when I was interning in a hospital, I often saw this scene. Every day, a large group of people rushed into the hospital. I went out with the teaching doctor. At that time, I was in the Orthopaedics and Obstetrics Department, and every patient came in looking sad and hopeless, but my teachers were calm and expressionless. When they saw the patients and taked a film, they said, “It's fine. Just go back and take this medicine. Do an operation if you have to." Then I realized that after a few weeks, the symptoms were the same. No wonder he was so calm and relaxed during the operation, even though the patient's legs had gone soft.


到今時(shí)今日我終于明白了,為什么他們冷靜,因?yàn)橛龅降牟∪送Y狀的太多了,無(wú)非就那幾個(gè)毛病,而我不冷靜是因?yàn)槲乙?jiàn)識(shí)的太少,小題大做。

Today, I finally understand why they calm, because they met the patients with the same symptoms too much, nothing more than a few problems, and I am not calm because I have seen too little, making a mountain out of a molehill.


把展柜做好也是這樣,工廠做了30多年,就像你去醫(yī)院看病一樣,看到幾個(gè)癥狀就知道開什么藥給你,知道吃幾天你就沒(méi)事了,這么多年展柜制作無(wú)非也是那一些問(wèn)題。

The same is true of the display case. The factory has been doing it for more than 30 years, just like when you go to the hospital to see a doctor. When the doctor see a few symptoms, he will know what medicine to prescribe to you. You will be fine after taking it for a few days. So many years of cabinet production is nothing more than those problems.


生產(chǎn)過(guò)程中的時(shí)候出現(xiàn)問(wèn)題,我一看都不知道該怎么辦,主管師傅們一看,這有什么,馬上想到辦法就處理了,因?yàn)檫@種問(wèn)題之前就出現(xiàn)過(guò),每到這個(gè)環(huán)節(jié)一定會(huì)出現(xiàn)這種問(wèn)題。

When there was a problem in the production process, I didn't even know what to do at a glance. Once the supervisors saw what was there, they immediately thought of a way to deal with it, because this kind of problem had appeared before and this problem is bound to arise at this stage.


在組裝以及出貨安裝過(guò)程中出現(xiàn)的問(wèn)題也是差不多的,我一碰到客戶投訴、訂單逾期和質(zhì)量投訴時(shí),就緊張的不得了,被客戶一懟就經(jīng)常語(yǔ)塞,不時(shí)會(huì)有一些差強(qiáng)人意的話術(shù),事后想到真的是懊悔不已。

In the assembly and shipment installation process problems are similar. Each time I encountered a customer complaints, orders overdue and quality complaints, I was very nervous and often tongue-tied meeting a customer. From time to time, there will be some less-than-desirable words, hindsight is really remorse.


后來(lái)一問(wèn),原來(lái)這本就會(huì)出現(xiàn)這種情況,出現(xiàn)問(wèn)題怎么去解決,由于我經(jīng)驗(yàn)尚缺,在一線又沒(méi)親身做過(guò),所以大部分問(wèn)題還要求教工廠。

Later, I knew that this would have been the case. How to solve the problem? Because I still lack experience and have not done in the front line, most of the problem also required to the factory's masters.


自己還是太年輕了,抗壓能力不夠強(qiáng),專業(yè)水平要提高,無(wú)論如何也要提升到能夠跟主管助理這樣的級(jí)別一樣才行。

I was still too young. My ability to withstand pressure was not strong enough. I had to improve his professional level. No matter what, I had to be promoted to the same level as the assistant in charge.


今天往后我對(duì)自己的要求就是做好一位展柜“醫(yī)生”的角色,做一個(gè)展柜的專家,能夠獨(dú)立解決多種疑難雜癥,讓客戶少走彎路。

Today from now on my request is to do a good display case“Doctor” role, to do a display case expert who can independently solve a variety of difficult miscellaneous diseases, so that customers less detours.


陽(yáng)明先生晚年始終在強(qiáng)調(diào)一句話,叫“事上練”。

Mr. Yangming always emphasized a sentence in his old age, called“Practice on the job”.


他說(shuō):“人須在事上磨,方能立得住,方能靜亦定,動(dòng)亦定?!边@個(gè)道理很好懂,人只有做事才能提高自己的能力,增長(zhǎng)自己的本事。

He said: “People must grind on the matter, in order to stand, in order to be static while fixed, move also fixed.” This truth is very easy to understand. People can only do to improve their ability to grow their own ability.


做了不稱心的展柜,歡迎來(lái)鑫峰廠試試。

If you are not satisfied with the display case, welcome to try Xinfeng Factory.



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