客戶王總說(shuō)：“我是在山西一家展柜廠做的珠寶柜，你看我發(fā)你的這個(gè)視頻里面，尺寸做錯(cuò)，并且運(yùn)過(guò)來(lái)玻璃都碎光了”

Client CEO Wang said: “I was in Shanxi, a display factory to do jewelry cabinets, you see I sent you this video inside, the size is wrong, and shipped over all broken glass.”

我：“讓工廠把你的玻璃補(bǔ)上，尺寸做錯(cuò)的話，看是誰(shuí)弄錯(cuò)了，按照正確的尺寸再重做一遍好了，給予一些賠償”

王總說(shuō)：“工廠不愿意賠償，我現(xiàn)在就在起訴他，太坑人了，好了，先不跟你說(shuō)了，我今天要把起訴流程走完”

Boss Wang said, “The factory is not willing to pay compensation. I'm suing him right now. It's too devious. Okay, I won't talk to you now. I want to complete the prosecution process today.”

這是一位珠寶店老板跟我的電話溝通內(nèi)容，后來(lái)我了解到，簡(jiǎn)直震驚了，也可以認(rèn)為是工廠的道德底線在哪里。

This is a jewelry store owner and my phone conversation. Simply shocked, I later learned that it can also be considered that where is the moral bottom line of the factory.

整一批柜子的制作費(fèi)用是近10W左右,工廠在運(yùn)輸過(guò)程中從山西發(fā)到內(nèi)蒙古，途中把玻璃都運(yùn)破了，并且答應(yīng)好的用鋼化玻璃，工廠也沒有給他鋼化，最主要的是靠墻柜的尺寸全部都做錯(cuò)了，現(xiàn)在都放不進(jìn)去，整個(gè)店面沒有一處柜臺(tái)是完好的。

The cost of making a whole batch of cabinets was about 100,000 yuan. The factory sent the glass from Shanxi to Inner Mongolia. In the process of transportation, the glass was broken on the way, and the promised toughened glass was not tempered. The most important thing is that the size of the wall cabinets are all done wrong. now they can not be put in. There is not a intact counter in the whole store.

王總呢，專做黃金，游歷珠寶界二十余年，已不是初入社會(huì)的小青年，都沒想到自己還能這么倒霉，遇上這么不靠譜的事，后面他跟工廠協(xié)商賠償，工廠非但拒絕賠償，并且死不承認(rèn)是工廠制作錯(cuò)誤，出廠之后的一切損失要客戶自付。

Boss Wang specialized in gold and had been in the jewelry industry for more than 20 years. He was no longer a young man who had just entered the society. He did not expect that he would be so unlucky to encounter such an unreliable incident. Afterward, he negotiated compensation with the factory, but the factory not only refused to pay compensation, and refused to admit that the factory was making mistakes, after all the factory losses to customers pay.

才導(dǎo)致最終的局面——起訴工廠。

That led to the eventual prosecution of the factory.

我聽到這件事情之后，并不驚訝，已經(jīng)不是第一次發(fā)生這樣的事情，我做展柜業(yè)務(wù)2年多的時(shí)間，已經(jīng)聽到有3次客戶起訴工廠，2次在深圳工廠，1次是這次的西安。

When I heard this, I was not surprised. It was not the first time such a thing had happened. I had been doing display case business for more than two years. I had heard that there had been three customer lawsuits against the factory, two in Shenzhen, once was this time in Xi'an.

站在工廠的角度，我明白利潤(rùn)微薄，并不想賠償客戶，站在客戶的角度，人家就是想好好開店賣貨賺錢，做錯(cuò)了就重做，做的不行就退錢，總之能讓客人把店開了就好，實(shí)在沒必要走到起訴這一步，耗盡彼此的精力和時(shí)間。

From the factory's point of view, I understand that the profits are meagre and I don't want to compensate the customers. From the customer's point of view, the people just want to set up shop and sell goods to make money. If we do something wrong, we need to do it again. If we don't do it right, we need to refund the money. In a word, it is good to let the customers open the shop. There is really no need to go to the stage of prosecution and exhaust each other's energy and time.

尤其是我們做工廠的，有一筆糾紛始終影響不好，在我的處理宗旨里，只要在我們廠的責(zé)任范圍內(nèi)，不收費(fèi)、無(wú)條件全整改，做到客戶滿意為止，何況是區(qū)區(qū)的10萬(wàn)元，太得不償失了，哪怕是100萬(wàn)1000萬(wàn)起訴都不合適，如果貨款是一個(gè)億，那我肯定也不吭聲了，趕緊跑路，哈哈。

In particular, we do factory, a dispute has always had a bad impact. In my processing purposes, as long as in our factory's responsibility, no charge, unconditional rectification, so far as customer satisfaction. What's more, it's only 100,000 yuan. It's not worth it. Even if it's 100,000 yuan, 10,000,000 yuan, it's not suitable for a lawsuit. If the loan is 100,000,000 yuan, then I definitely won't say anything. Run Away, Haha.

我們制作展柜也會(huì)有延誤的時(shí)候，運(yùn)輸破損，尺寸制作錯(cuò)的時(shí)候，這我不得不承認(rèn)，都是人做出來(lái)的東西，人不像機(jī)器沒有思想沒有情緒，一定會(huì)有考慮不周到的情況。

There will be delays when we make the display cases, when the transportation is damaged, when the dimensions are made wrong, which I have to admit. There are all things made by people, unlike machines, which have no thoughts and no emotions, there must be some thoughtlessness.

最主要的是出現(xiàn)這種情況，我們工廠沒有一次退縮，都是正面面對(duì)事情，20分鐘內(nèi)響應(yīng)，2小時(shí)內(nèi)給出解決方案，我在網(wǎng)上都是用真名用真實(shí)地址做宣傳，甚至還把自己的名字注冊(cè)了一個(gè)展柜品牌，在東莞我們有廠有房有車有家人，這跑路的成本太大了，所以更要正心正念的對(duì)待客戶，踏踏實(shí)實(shí)做好展柜工廠。

The most important thing is that in this situation, our factory has not once flinched, all facing things head-on. 20 minutes response and 2 hours to give a solution. I use real name on the internet with the real address to do publicity, even registered my own name a display case brand, in Dongguan we have a factory and a car with a family, the cost of running away too big, so more to treat customers, down-to-earth do a good job display case factory.

做了不稱心的展柜，歡迎來(lái)鑫峰廠試試。

If you are not satisfied with the display case, welcome to try Xinfeng Factory.